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Last updated April 09, 2021
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at Email住址會使用灌水程式保護機制。你需要啟動Javascript才能觀看它 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
HEPA King
Attn: Returns
RMA #
Hong Kong  
Hong Kong, Hong Kong 0000  
Hong Kong  
 
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
        
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at: 
Email住址會使用灌水程式保護機制。你需要啟動Javascript才能觀看它